Refund policy

Returns & Refunds

1. Return Period

At Baida, we want you to be fully satisfied with your purchase. If you're not happy with your item, you may request a return within 7 calendar days from the date of delivery.

To initiate a return, you must contact our customer service by email or WhatsApp within this time frame. Returns requested after 7 days will not be accepted.

2. Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.
  • Missing Hangtag: The original hangtag is missing.
  • Altered Items: Items have been altered or customized.
  • Odors: Items have strong odors such as perfume, smoke, or body odor.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.
  • Recommendations:
    • Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.

  • Customers in Morocco: You may return your item by shipping it to our designated return address. We recommend using a tracked delivery service and keeping proof of shipment.

  • Damaged or wrong items: If the product was incorrect or damaged on arrival, Baida will cover the shipping costs for the return or exchange.

4. Refunds

Once we receive your return and verify its condition, we will process your refund within 10 business days. You will be notified by email or WhatsApp when the refund is issued.

  • Refunds are issued to the original payment method.

  • Original shipping fees are non-refundable, except in cases of damaged or incorrect items.

  • If your bank or payment provider delays posting the refund, we recommend allowing up to 15 business days before contacting us.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item or size, please return the original item following the steps above and place a new order.

6. Items Arriving Damaged or Incorrect

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery. Send photos of the issue and your order number. We will resolve the issue by either replacing the item or refunding you, including shipping costs.

7. Cancellation Policy

You may cancel your order within 24 hours of placing it, provided the item has not yet been shipped. To request a cancellation, please contact our customer support during working hours.

If the item has already been processed or shipped, you must wait to receive it and then request a return.

8. Contact Us

If you have any questions or would like to initiate a return, please contact us: